The Regena Promise

Every vial, guaranteed — or your money back

Clear product-quality promises and transparent shipping terms. Purity and fulfilment errors are covered; transit and customs outcomes are not guaranteed.

The product and service promises

≥99% or refund/replace

Batch COAs are available on request. If your independent re-test shows purity below ≥99%, we refund or replace.

Wrong-item re-ship

If we picked the wrong vial or the wrong dose, we ship the correct product priority and cover the return.

Tracked shipping

Please allow 5–18 business days after tracking is issued. Follow your shipment with the courier using your tracking number.

Batch-matched COA promise

If a batch code on your vial does not resolve to a published COA in our library, we refund the affected units in full.

60-minute support SLA

Working-hours WhatsApp, Telegram and email answered inside 60 minutes on average. Out-of-hours within 12.

Why we can offer this

Most suppliers can't make a guarantee like this because they don't control their own supply chain. We do. Raw peptide is sourced from cGMP-aligned synthesis partners, tested on incoming lot, re-tested by an independent lab at release, packed for the selected route, and tracked from dispatch. That lets us stand behind product quality while being clear that carriers and customs remain outside our control.

How to claim

Message us on WhatsApp, Telegram or email with your order number and a photo (of the packaging on arrival, the wrong item, or the independent lab report). We answer inside 60 minutes in working hours. Approved product-quality or wrong-item remedies are handled as soon as possible.

What isn't covered

Shipments refused at customs in jurisdictions where research compounds may not legally be imported, and units mishandled after delivery (left on a hot doorstep, stored above 25°C, reconstituted with unsuitable diluent). Country-specific import guidance lives on our locations hub.

Frequently asked questions

What if my parcel arrives damaged?+

Message us promptly with your order number and clear photos so we can review the product issue and carrier information.

What if the batch under-performs?+

If an independent HPLC re-test comes back below the ≥99% purity we published, we refund or replace the affected units in full and quarantine the batch from further sale.

What if the courier loses my order?+

Contact us so we can request carrier information. Shipping protection is optional at checkout; orders placed without it have no shipping protection.

How long do I have to raise an issue?+

30 days from delivery for cold-chain, damage or wrong-item issues; 90 days for purity concerns backed by an independent lab re-test.

Continue your research

Why trust Regena

Full authority page

Shipping policy

SLAs, cold-chain, tracking

Refund policy

Formal terms

COA library

Verify your batch