Shipping Policy

Orders are typically prepared for dispatch within one to three working days of confirmation. Depending on stock and destination, parcels ship from one of our fulfilment hubs in Germany, the USA or China — whichever route delivers to you fastest and most reliably.

Every shipment uses an insured, fully tracked courier service appropriate to the destination. A tracking reference is shared as soon as the parcel is collected so you can follow it door-to-door. Typical transit windows:

• Spain and the rest of Europe (including the United Kingdom): 5–14 days, tracked
• United States and Canada: 5–18 days, tracked
• Rest of world: typically 7–21 days, tracked

We offer two secure payment options so you can choose whatever works best for your jurisdiction and timeline:

• Bank transfer — SEPA / international IBAN. No fees, typically clears in 2–5 working days.
• Card payment via Revolut — credit or debit card, clears instantly, no surcharge.
• Bank transfer (bunq) — second SEPA / IBAN account, no fees. Send as an instant transfer if possible. Never mention peptides or product names in the reference.

Materials are dispatched in discreet, temperature-aware packaging suitable for laboratory reference compounds. No promotional or product-identifying markings are visible on the outer carton.

The recipient is responsible for understanding and complying with their jurisdiction's import rules for laboratory research materials, and for any duties, taxes, or fees levied at import. Orders refused at customs are treated under the Refund Policy as undelivered shipments.

Please ensure the delivery address is complete and correct. We cannot accept responsibility for losses caused by incomplete or incorrect addressing.

If a parcel is significantly delayed, arrives damaged, or appears lost, contact us within 7 days of the expected delivery date so we can open a carrier investigation and arrange replacement or refund as appropriate.